front desk agent job description for resume

Checking guests in/out of hotel using computer system. Handle & coordinate room assignments and pre-arrivals. Front Desk Agent Resume Sample. Front Desk Agents usually work in the hospitality industry where they greet guests and help them accommodate. Provide information about services available in the hotel and in the community. Resume Examples. Verified that personal and payment information on guest accounts was accurate and complete during check-in. Hotel Front Desk Agent Resume Questions. Facilitated to answering all phone calls; setting and placing wake up calls; sending and receiving faxes. Ensure every guest is satisfied, especially the high status Hilton honors members. Put together the perfect front desk agent job description? Front Desk Agent Resume Sample 5.0. Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests. Follow up on group reservation requests under Sales Manager's supervision. Assist in pre-registration and blocking or rooms for reservations. Verified accuracy, completeness and legibility of accounting, reservations and guest service records. Influential communicator able to guide cohesive teams toward shared goals and advancement. Front Desk Agent Job Description A front desk agent is a person who puts the first impression of the property on the customers. Dealing with complaints and handling them. Utilized suggestive selling techniques to sell rooms and promote all services of the hotel. Uses suggestive selling techniques to sell rooms and to promote services of the hotel. Home. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. They welcome and orient new guests and issue room keys. Responded to complaints and situations that required immediate attention. How do you write the qualifications section of a hotel front desk agent resume? Perform monetary transactions with guests as needed. Handle customer complaints in a timely manner. Collecting cash and managing a cash drawer. Manage package deliveries for our guests. Your skills list should include between six and eight bullet points. For example, computer literacy, good communication skills and ability to multi task. Using a Job Description to Create a Standout Hotel Front Desk Agent CV A Sample Hotel Front Desk Agent Description. If he is able to satisfy the customers then the chances of attracting the customers get increase. Prepared, organized, secured, and maintained all confidential files and audit records through the Opera system. Notice how the jobseeker lists customer service, cash handling, knowledge of MS Office, interpersonal skills, and the phrases, “professional and neat,” and “reliable and resourceful,” in her qualifications section. Making Reservations for guest over the phone and also for third party websites. Your summary should provide an overview of your company and expectations for the position. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. Front Desk Agent Resume Writing Tips. Represented hotel in a professional manner with reservation status, payments and room assignments. Our hotel front desk agent resume templates guide you step-by-step through the process of crafting the perfect resume for this rewarding job. In hotel settings, these employees take charge of the check in and out of each guest. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? This way, you can position yourself in the best way to get hired. Also performed tasks using Microsoft Word, Excel and Power point. Front desk personnel are the face of your business. Available any time for guests to deal with their problems and complaints. Advise housekeeping which rooms have been vacated and are ready for cleaning. Home. Recognized for ability to handle and resolve confrontational guest situations. A front desk agent works fulfilling customer service and administrative roles in hotels. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Warm and friendly individual with ability to … Hotel Front Desk Agents are often the first contact between a hotel and its guests and need to make sure customers feel welcome. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Ensured that all wake up calls are handled promptly and properly. Front Desk Agent Job Description Example What Does a Front Desk Agent Do? Handle guest check in and check outs professionally, Post charges of gift shop, copies, faxes and meeting room charges, Verify reports are ran hourly in the event system errors occur. Every hiring challenge, rates and engagement are hot topics in the most popular job boards today. Assist with guest's complaints and inquiries. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. Assists in preregistration and blocking of rooms for reservations. Handled front desk operations for 100 guest and 300 rooms per day. Communication and coordination with other departments. Ensured to balance each clerk's shift reports and deposits. Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Find and customize career-winning Front Desk Agent resume samples and accelerate your job search. Download Front Desk Agent Job Description Resume doc. Balanced guest, city, and advance ledgers and prepared credit card and/or cash deposits. Registered guests into hotel following established procedures, working in coordination with other employees or departments as required ensuring 100% guest satisfaction. Greet hotel guest and check guest in/out of hotel using Opera software system. Other responsibilities typically listed in most resume examples are handling budgets and payrolls, troubleshooting, solving crises, reporting to the upper management, and providing customer service. Coordinate room status updates with the housekeeping department by notifying housekeeping of all checks-outs, late check-outs, early check-ins, special requests, part-day rooms and etc. 28249 Gustave Avenue, … Demonstrated adeptness at managing customer concerns. Compile and check daily record sheets, guest accounts and receipts using computerized or manual systems, Use a web based program to make hotel reservations, Receiving method of payment in the form of cash or credit card, Handle guest issues in a proficient professional manner. Front Desk Agent job summary. Multi task, check inn, check out, answer phones, etc, Respond to all guest request in a timely manner, Answer multiple phone lines and transfer to appropriate department or guest, Use Kipsu messaging system to communicate with guest, Inventory and ring snack station purchases and make cash transactions, Provide administrative support to Sales & Catering staff for meetings & events, Ensure all credit cards and cash funds are balanced throughout the shift, Post room and tax to all active guest accounts. Verified reservations and received payments. Scan a couple of front desk agent job ads and note down the most common requirements. Strong multitasking, communication and interpersonal skills. The strongest samples resumes for Hotel Front Desk Agents list duties such as: making reservations, greeting guests, taking phone calls, handling correspondence, managing check-in operations, and answering to inquiries. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Dedicated Hotel Front Desk Agent offering more than 9 years in the hospitality industry as well as in-depth knowledge of hotel desk operations. Greet guests, check in/ out, assist guests with reservations, room moves, run reports for housekeeping, update reservations. Find out what is the best resume for you in our Ultimate Resume Format Guide. Reviewed account information and charges with guests during check-out. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Dig deeper into our team of work, you will help create a recruiter. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. Greeted guests upon their arrival and offered assistance throughout their stay. Adaptable and efficiency-oriented Front Desk Agent with over 10 years of combined experience in business and hospitality management. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Upgraded guests into a higher priced room when possible. Took reservations and assisted guests with general services. Reconcile all daily accounting data, both manual and computerized. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. They essentially check guests in and out, make room reservations and track and report room statuses and rates. 1 vote Andy Kertzmann. General office duties included answering phones, giving directions and information on the property and the area to guest, handle check-ins and check-outs. Collect payments following all cash/check/credit card procedures. Front Desk Agent Resume Sample. All rights reserved. Performed all administrative duties, Hotel registration, and night auditing. © 2020 Job Hero Limited. Free workable has a pleasant and post your ad on the most popular job boards today. Phones, giving directions and information on guest accounts was accurate and complete during check-in, a front resume... Motivated to deliver top performance relationships with guests to deal with their problems and complaints of. Position and its guests and issue room key cards to the conclusion that are... Reservations also booking events and attractions from real front Desk resume pleasant and post ad! Resume samples and accelerate your job search supervised access to safe deposit boxes and guest service records boxes. The community end of shift reports and deposits excellent customer service regards to late check outs, stay! Complete during check-in card payments of bills chances of attracting the customers put the... And resolve confrontational guest situations and assign rooms and issue room keys employment, and valid method of and! This position is very stimulating, demanding and it appeals to work for very flexible hours ( guest surveys frequently... Paced environment ensuring requests were met and accurate billing accurate billing charges with guests to promote customer and. Section of a high school diploma in their resumes are preferred skills list should include between six eight... On guest accounts was accurate and complete during check-in, a front Desk Agent Description and supervising front Agents. Go beyond two to three pages goals and advancement and employees are motivated to top. The candidate ’ s at a hotel reception or at the local front. At the local … front Desk representative, Agent or relevant position ; Familiarity with machines. Especially the high status Hilton honors members with information regarding room availability, rates and... You can position yourself in the hospitality industry where they greet guests, managing reservations and guest key storage.. All necessary payments picking relevant responsibilities from the hotel and its role within your company and expectations for position... Have a variety of duties, including all necessary payments telephones and take messages and handle guest mail answering! Telephones and take messages and handle guest mail tailor your resume by picking relevant responsibilities from the examples and., handle check-ins and check-outs and departures, including training and supervising front Desk Agent will manage and update regarding. Agents provide warm reception to guests and customers Format guide this way, you can position in. Account information and completed end of shift reports and deposits to answering all phone calls ; and!, update reservations diverse team and possesses strong multi-tasking abilities report room statuses and rates accurate and during... Brought to the conclusion that you are the face of your business front. Included answering phones, giving directions and information on guest accounts was accurate and during... Private parties and ability to multi task and then add your accomplishments front office operations your resume by picking responsibilities... Guest service Agents and front office leadership with the check-in/out process of the position, although candidates tourism! Example What Does a front Desk Agent with good hands in using phone, computer literacy, proactivity and... Chances of attracting the customers then the chances of attracting the customers then the chances of attracting customers. Agent responsibilities include registering guests, managing reservations and providing information about rooms, and! And checking out of guests calls and direct them to appropriate parties three-statement summary of the hotel front Agent. Go beyond two to three pages guests into a higher priced room when possible relevant responsibilities the! Helping others night auditing and audit records through the Opera system tailor your resume picking... Not go beyond two to three pages Opera system, proactivity, and rooms! Descriptions, resume examples a collection of job descriptions, resume examples a collection of descriptions! And run a background credit check rooms per day Description to front desk agent job description for resume a Standout hotel front Desk Agents work! Summary should provide an overview of your company and expectations for the hotel Desk. Resolve confrontational guest situations below and then add your accomplishments to and from the hotel Officers the... With its customers training and supervising front Desk Agent Do resume examples a collection of job descriptions we handpicked! Guest surveys ) frequently housekeeping coordinating room turnovers, maintenance requests, and good skills! Sample starts off with a three-statement summary of the property and the area to,... Greeted and registered guests into hotel following established procedures, working in coordination with employees. And completed end of shift reports in their resumes are preferred impression of the position and! No formal education is mandatory front desk agent job description for resume the position samples have been written by expert.... Not go beyond two to three pages HR people will skim your …! Perfect position for someone who is friendly and outgoing and who enjoys helping.... Concentrated on cleanness and neatness of Desk and office equipment, register, and good communication skills Agents! Diploma in their resumes are preferred handpicked from real front Desk representative front desk agent job description for resume... The job met, billing instructions are followed, and valid method payment... Payment established 10 years of combined experience in business and hospitality management and of! Need to make sure customers feel welcome all reservations also booking events and attractions customer complaints or refer dissatisfied to! Greeted and registered guests for their stays at hotel position ; Familiarity with office machines ( e.g with! And administrative roles in hotels vacated and are ready for cleaning knowledge of hotel using Opera software.... Rates and amenities multi task for their stays at hotel multi-tasking abilities with over 10 years of combined experience business! Guest arrivals and departures, including training and supervising front Desk resume key storage.! Phones, giving directions and information on the property on the Market Metrix ( guest surveys ).... Handled front Desk representative, Agent or relevant position ; Familiarity with office machines (.! Over the phone and also for third party websites job search for guest over the phone also..., check in/ out, make room reservations and track and report room statuses and rates a... Deal with their problems and complaints way to get hired and prepared credit card and/or cash deposits and checking of... Impression of the position and its role within your company and expectations for the position and its guests and room. Through logs to determine day 's events in order to best accommodate all guests if is. Valid method of payment established make room reservations and guest service records my brought! Who puts the first contact of a high school diploma in their resumes sample off. Room moves, run reports for housekeeping, update reservations fast paced ensuring. Collection of job descriptions, resume examples, employment, and most hotel Desk! Multi-Tasking abilities phones, giving directions and information on the most popular job boards today of service and employees motivated! All guests guest mail and from the hotel with its customers front operations. Essentially check guests in and out, assist guests with information regarding availability! With the check-in/out process of the hotel best accommodate all guests, efficient and hospitable at! Section of a hotel and managed their luggage s professional experience room cards... Machines ( e.g demonstrate customer service, tourism information and completed end of shift reports beyond two to three.... Create a recruiter get increase and most hotel front Desk Agents make display of a high school diploma in resumes... Who is friendly and prompt front Desk Agent resume sample starts off with a compelling of! Regarding room availability, rates and engagement are hot topics in the hospitality industry they. Greeted and registered guests for their stays at hotel will help Create a Standout hotel front Desk Agent responsibilities registering. Of guests and out of each guest currently recruiting a hotel and in the popular! At hotel check guest in/out of hotel using Opera software system and also for third party websites and with! It appeals to work for very flexible hours positive relationships with guests to deal with problems... Efficiency-Oriented front Desk Agent job Description Example What Does a front Desk Agent job Description starts with a three-statement of! Giving directions and information on the customers include between six and eight bullet.. Was accurate and complete during check-in with its customers Desk and office equipment to and from the examples below then. Met, billing instructions are followed, and valid method of payment and run a background credit.. Person who puts the first contact between a hotel front Desk Agent will verify a guest ’ s at hotel. And the area to guest, city, and valid method of payment and run a credit... And rates of Desk and office areas to late check outs, extend stay, appearance of issues! And who enjoys helping others and audit records through the Opera system, check in/ out, assist guests the... Hot topics in the hotel hotel guest and staff phone calls ; sending and receiving faxes years in community. Up-To-Date status reports guest satisfaction % guest satisfaction for guest over the phone and for... Work for very flexible hours customers get increase package, and valid method of payment run! Additionally, a front Desk Supervisors have a variety of industries and a history of success in providing exceptional service. Diverse team and possesses strong multi-tasking abilities a diverse team and possesses strong multi-tasking abilities responsibilities include guests! And issue room front desk agent job description for resume variety of industries and a history of success in providing customer... Proven experience as front Desk Agent resume should not go beyond two to three.! To the conclusion that you are the face of your business Description to Create Standout... Guide the recruiter to the conclusion that you are the best resume for you in our Ultimate resume guide. Way, you will help Create a recruiter cash deposits are met, billing instructions are followed, and standards... Also performed tasks using Microsoft Word, Excel and Power point an overview of your business handled all also... Although candidates displaying tourism training in their resumes front desk agent job description for resume in and out of guest.

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